Please read our refund policy carefully!

• All items are non-returnable/non-refundable due to the personalized nature of our products.

• Once an order is placed, we are unable to make any changes to your order.

• Unfortunately, due to the personalized nature of our products, we cannot accept cancellations, exchanges, or issue refunds once an order has been placed.

• Each item is uniquely tailored to your specifications, making it ineligible for return or refund.

• We recommend reviewing your order carefully before finalizing it to ensure complete satisfaction.

If you have any questions or concerns about our refund policy, please feel free to contact us.

Damaged Product Return Policy

We strive to ensure that every product you receive meets the highest standards of quality. In the unlikely event that you receive a damaged item, we are here to assist you.

We offer a hassle-free return process for damaged products. Simply follow these steps:

1. Contact Us: Reach out to our customer service team within 30 days of receiving your order to report the damage.
2. Provide Details: Please provide details about the damaged product along with clear photos. This will help us assess the issue and expedite the return process.
3. Evaluation: Our team will carefully review the information and photos provided to determine the best course of action.
4. Return Authorization: Upon approval, we will provide you with a return authorization and further instructions on how to return the damaged item.
5. Refund or Replacement: Depending on the nature of the damage and product availability, you may be eligible for a refund or a replacement item.

Please note:

• Damaged items must be reported within 30 days of receiving your order.
• We may require the damaged item to be returned to us for further inspection.
• Refunds or replacements will be processed promptly upon approval of the return.

At Hüg, your satisfaction is our top priority. We appreciate your cooperation and understanding.

If you have any questions or need assistance, please don't hesitate to contact our customer service team.

We're here to assist you.

Thank you for your understanding.