1. Place Your Order: As soon as you order, our designers start working their magic, turning your cherished photos into a one-of-a-kind artwork.
2. Art Preview (1-4 days): Within just a few days, you'll get a preview straight to your inbox. We won’t move forward until you love it!
3. Unlimited Revisions: Your satisfaction is our top priority. Request as many changes as needed until your design is perfect.
4. Production (1-3 days): Once approved, your order is produced locally and quickly prepared for the next steps.
5. Final Touch & Shipping: We carefully package your order for shipping. Shipping details can be found in our Shipping Policy.

1. Design Preview (2-4 days): Once you place your order, our designers get to work right away. Within 2 to 4 days, you'll receive an email with your design preview. Take your time to review it thoroughly.
2. Production (1-3 business days): After your approval, we move to production, which takes approximately 1 to 3 business days.
3. Shipping (6-8 business days): Once production is complete, your product is securely packaged and shipped. Delivery typically takes 6 to 8 business days to reach your doorstep.

For detailed shipping information, please refer to our Shipping Policy.

Given the handmade nature of our designs, we do not provide previews before an order is placed.

However, we ensure your satisfaction with unlimited revisions and only proceed with shipping once you approve the final design. This way, we guarantee you’ll love the finished piece.

Need help selecting the perfect photo? Feel free to reach out to us at info@hugclothings.com.

Not at all! Our talented team can bring any idea to life. From couples and families to pets, artistic tattoos, and stunning landscapes, we’ve worked on a wide range of creative projects.

Not sure if your photo is the right fit? Don’t worry—our team is here to help! Feel free to reach out to us at info@hugclothings.com for guidance.

For the best results, here are some tips:

• Use a photo with good lighting.
• Capture the image at eye level with your pet.
• Get a close-up to highlight unique features.
• Ensure the photo is sharp and not blurry.
• Keep important details, like ears, fully in the frame.

Once you place your order, our dedicated team will carefully review your photo. If there are any issues, we’ll contact you directly via email to make sure everything is perfect.

• All items are non-returnable and non-refundable due to the personalized nature of our products.
• Once an order is placed, no changes can be made.
• Cancellations, exchanges, or refunds cannot be processed after the order is finalized.
• Every product is uniquely tailored to your specifications, making it ineligible for returns or refunds.
• We recommend thoroughly reviewing your order to ensure satisfaction before completing your purchase.

If you have any questions or concerns, feel free to contact us for further assistance!

Unfortunately, we do not. We currently ship to the US, Canada, and Australia.

We offer affordable and reliable shipping options tailored to your location. Here's a breakdown of our shipping rates and estimated delivery times:

Shipping Rates:

• USA & Canada: Rates start at $2.99.
• Priority Shipping: From $13.
• Express Shipping: From $25.
• Australia: Rates start at $6.99.
• Europe: Shipping rates are the same as for the USA.

Delivery Times:

• United States: Delivery typically takes 6 to 9 business days.
• Europe: Orders usually arrive within 5 to 9 business days.
• Canada: Expect delivery within 7 to 10 business days.
• Australia: Delivery times range from 8 to 11 business days.

We strive to ensure fast and reliable delivery for your convenience. For more details, feel free to contact our support team!

We ensure your satisfaction with our unlimited revisions and 100% approval guarantee.

• We will not produce or ship your order until you have fully approved the design.
• If you believe a different photo will deliver a better result, we’re happy to update the artwork for you.
• Our dedicated team is committed to making all the necessary adjustments to ensure you love the final product.

Your happiness with the design is our priority!

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Due to the personalized nature of our products, changes to orders are not possible after they have been placed. Please double-check your order details before finalizing your purchase.r order, our dedicated team will carefully review your photo. If there are any issues, we’ll contact you directly via email to make sure everything is perfect.

You can reach our Customer Service team by emailing us at info@hugclothings.com. We're here to assist you with any questions or concerns you may have.

We aim to respond to all inquiries within 24-48 hours. During busy periods, it may take a bit longer, but rest assured, we will get back to you as soon as possible.

To track your order, please email us at info@hugclothings.com, and our team will provide you with the latest updates and your tracking information.

If there are any issues with your order, such as damage during shipping or an incorrect item, please contact us at info@hugclothings.com within 48 hours of receiving your product. Be sure to include photos of the issue for a quicker resolution.